| I placed
an order with you ...
The BuyAustralian.com marketplace is a search tool which allows
customers to search many stores at once.
If you have a customer service enquiry for an order that you have
placed with a retailer within the Marketplace, please contact that
retailer directly.
If you have made a purchase at a BuyAustralian.com branded 'featured
store' please refer to our main help page.
What is the Australian Marketplace?
BuyAustralian.com provides one central gateway for searching a number
of Internet sites (stores) simultaneously. We focus exclusively
on retailers shipping to the Australian market.
How do I use it?
First you need to select the category relevant to your search. The
category you are searching within the Australian Marketplace is
identified by a blue tab.
After typing in keywords for the product you wish to buy, click
'Search' and your results will be returned within 5 seconds. If
you find the product you're looking for, simply click on its link
and you will be transferred directly to an appropriate area (usually
a product page) of the website selling that product.
Can you please help me find this book / dvd / cd etc. ?
We cannot provide any additional information to the search results
that you already obtain from searching the marketplace. If you did
not see any results for your search come up then it may be that
this product it not available for sale or that it is listed under
a different name.
The best we can suggest is that you broaden your search by including
only one or two key words for the product you are searching for.
We are continually optimising our search to make it more accurate
and useful to customers.
Do you know when this book / dvd / cd etc. will be released ?
One advantage to using the Australian Marketplace is that many stores
sell items as "pre-orders" and we try to list these products
in your results. If you obtain no results for a search, not even
any pre-order listings, then it might be some time before the product
you're looking for is released. We do not keep any additional information
on release dates other than what is obtained from searching.
Privacy
All retailers within the marketplace have their own privacy policies,
which you should view on their respective websites.
You can view the BuyAustralian.com privacy policy here.
Security
All retailers within the marketplace use secure online checkout
systems. This means that during the checkout process any credit
card information you provide for payment will be encrypted. All
retailers within the marketplace have their own security policies,
which you should view on their respective websites.
Marketplace Home Page |
